Shipping policy

1. Processing Time

Orders are processed within 1–3 business days after payment is received. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note: Orders placed on weekends will be processed on the next business day.

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2. Delivery Destinations and Delivery Times

We deliver to the following countries with estimated delivery times:

Please note: Delivery times may vary due to customs clearance, delays with the shipping company, or unforeseen circumstances.

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3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided.

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4. Delivery Delays

We aim to deliver within the specified timeframe; however, delays may occur due to:

• Bad weather conditions

• Customs clearance

• High order volume (e.g., during holidays or sales)

If your order is delayed beyond the estimated timeframe, please contact us at info@sephonia.com.

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5. Lost or Stolen Packages

Once the shipping company has confirmed delivery, Sephonia is not responsible for lost or stolen packages.

If your package appears to be lost, please:

• Double-check the delivery address

• Ask family members or neighbours

• Contact the transport company directly

If the problem cannot be resolved, please contact us at info@sephonia.com.

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6. Damaged Goods

If your order arrives damaged, please email us at info@sephonia.com within 48 hours with:

• Your order number

• Photos of the damaged goods and packaging

Depending on the situation, we will offer you a replacement product or a full refund.

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7. International Customs Duties and Taxes

Customers outside the EU and UK may be responsible for any applicable customs duties or taxes. Customs clearance times may affect delivery times.

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Contact Information

Company Name: Zgstream Digital Limited
CRO Number: 775966
Registered Office: Work Hub, 77 Camden Street Lower, Dublin, Dublin 2, D02 XE80, Ireland
Email: info@sephonia.com